Frequently Asked Questions
Everything you need to know about shopping for your furry companion.
01 How long does standard shipping take across the US?
Orders are processed within 1–2 business days. Standard domestic shipping typically delivers within 3–5 business days via USPS, UPS, or FedEx. Tracking details will be emailed automatically once shipped.
02 How do I pick the right size for collars, harnesses, or apparel?
Each wearable product includes a dedicated Size Guide table with chest girth, neck circumference, and weight recommendations. For best results, use a soft measuring tape and leave a two-finger gap for comfort.
03 Are your pet toys, treats, and supplements safe and non-toxic?
Yes. All pet accessories and toys are made with BPA-free, pet-safe materials, and consumables comply with strict US safety guidelines using natural, responsibly sourced ingredients.
04 What is your US return and exchange policy?
We offer a 30-day money-back guarantee on all unused, undamaged items in original packaging. If sizing does not fit your pet, contact our support team to arrange a hassle-free exchange.
05 Do you ship to Hawaii, Alaska, and US territories?
Yes, we ship to all 50 US states, APO/FPO addresses, and US territories. Deliveries to non-contiguous states may take an additional 2–4 business days depending on the carrier.
06 Can I change or cancel my order after placing it?
Because orders are automatically sent to fulfillment centers, please email us within 2 hours of checkout to update sizing, shipping addresses, or request a cancellation before dispatch.